Refund Policy

Refunds are available for purchases made directly through the publisher's website or authorized platforms.

Products must be returned or requested for a refund within [specific timeframe, e.g., 14 or 30 days] from the purchase or delivery date.

Refunds are only processed for items that meet the criteria outlined below.

Physical Products (e.g., Books, Merchandise)

Items must be returned in their original condition (unused, undamaged, and in original packaging, if applicable).

Shipping fees are non-refundable unless the return is due to a defect or an error on the publisher's part.

Digital Products (e.g., eBooks, Audiobooks)

Refunds for digital products are generally not provided unless there is a technical issue that cannot be resolved.

Proof of purchase and detailed information about the issue must be provided.

Subscriptions and Services

Subscriptions (e.g., online magazines, digital libraries) may be canceled at any time; however, refunds for unused subscription periods are at the publisher's discretion.

Refunds for one-time services are evaluated case by case.

Defective or Damaged Products

If an item is received damaged or defective, the publisher will provide a replacement or refund at no additional cost.

Customers must notify the publisher within [timeframe, e.g., 7 days] of receiving the item and provide proof (e.g., photos).

How to Request a Refund

Contact the publisher's customer service team via [email/phone/online form].

Provide proof of purchase, a description of the issue, and, if applicable, photographic evidence of damages.

Processing Time

Refunds are processed within [timeframe, e.g., 5-10 business days] after the item is received and reviewed.

Refunds are issued using the original payment method.

Non-Refundable Items

Sale items, personalized products, or limited-edition products are generally non-refundable unless defective.

Legal Rights

This policy does not affect statutory rights under applicable consumer protection laws.